|
Front Office Receptionist in Kazbegi |
| Employer: |
Rooms Hotel |
| Category: |
Hotels/Restaurants/Catering
|
| End date: |
2014/09/11 |
| Location: |
Kazbegi
|
| Viewed: |
283 -times |
TITLE:Front Office Receptionist
DEPARTMENT:Front Office
REPORTS TO:Front Office Manager
OTHER: The Company offers free housing and other benefits
POSITION SCOPE:
Hotel receptionists are responsible for making guests feel welcome, dealing with room bookings and cancellations, check-in and check-outs, and handling general requests made by guests during their stay.
KNOWLEDGE, SKILLS AND ABILITIES:
- Work experience as a receptionist
- Fluent English and any additional languages considered as a plus
- Professional speech and behavior
- Patient listening
- Rich general knowledge
- Sense of humor
- Complying with administrative principles and views
- Respectful and helpful towards colleagues
- Attentive enough to control several tasks simultaneously
- Clean and positive appearance
- Representative capabilities
- Attentive to details
DUTIES:
- Execute departmental tasks within the framework of orders given by the supervisor
- Greeting the customer, registration procedures and room allocation
- Providing rooms to guests with prior reservations, in accordance with their preferences
- Accurately entering guest arrivals into the computer
- Registering all information filled out by the guests on the registration cards into the computer
- Reviewing the arrival list every morning one last time for room allocation and special notes
- Checking customer key return on the departure list and places a tick on the list
- Reviewing the departure list and maintaining communication with the Front Cashier, thereby preventing customers from leaving without paying
- Checking the departure list every morning for any notes
- Ensuring proper record keeping of vacant, ready for sale, and blocked rooms and their arrangement in the room rack
- Comparing the room rack with the list of occupied rooms from the computer
- Maintaining constant rack arrangement of arrival and departure rooms, reserved rooms, empty, clean, dirty, ready for sale, and blocked rooms
- Enabling proper room changes and sending room change forms to the housekeeping department
- Maintaining check of empty room's keys
- Filing all front office reports properly
- Memorizing all prices of the hotel and its facilities (room, food, TV, safe, sauna, etc.
- Informing guests about all hotel services, and trying to sell these services
- Checking whether cash and credit cards have been properly processed
- Taking necessary measures not to permit customer to leave without paying
- Attempting to resolve all guest complaints and problems
- Possessing knowledge on cultural and art events, entertainment and excursion possibilities, having documents ready at the desk
- Revenue Management and arranging Bell-boy services
- Daily audit (Revenue Management) of departments
GENERAL
Hotel's Fire, Health and Safety Procedures.
The main functions of other departments in order to perform management on duty.
Deadline for accepting applications is September 11; only qualified candidates will be contacted. Please send your Resume with photo
Please indicate the position title in subject line, otherwise your application will not be considered.
Given Job Description may be subject to change and clarifications.
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