|
Food and Beverage Supervisor in Kazbegi |
| Employer: |
Rooms Hotel |
| Category: |
Other
|
| End date: |
2014/09/15 |
| Location: |
Kazbegi
|
| Viewed: |
291 -times |
TITLE:Food and Beverage Supervisor
DEPARTMENT:Food and Beverage
REPORTS TO:Food and Beverage Manager
SUPERVISES:Cashiers
Waiters/Waitress/Barmen
OTHER: The Company offers free housing and other benefits
POSITION SCOPE:
A hotel Food and Beverage Supervisor is responsible for the general day-to-day operation of the hotel restaurant and is ultimately responsible for the quality of service provided by the establishment. Food and Beverage Supervisor have a clearly defined role with responsibility for the overall hotel management team. Constant contact with management, kitchen staff and customer services.
KNOWLEDGE, SKILLS AND ABILITIES:
- Bachelor’s Degree in Business Administration, Hospitality Management or any other related field
- Fluent English is required, any additional languages considered as a plus
- Sound knowledge of Food and Beverage products
- Complying with administrative principles and views
- Attentive enough to control several tasks simultaneously
- Clean and positive appearance
- Representative capabilities
- Attentive to details
RESPONSIBILITIES:
- To ensure that waiting staff are properly trained in all aspects of their jobs and carry them out to the best of their abilities
- To ensure that guests are totally satisfied with the service provided by ensuring that staff morale is good and that the standard of guest care is high
- Safety and cleanliness of front of house staff, customer areas and areas surrounding restaurant, ensuring all cleaning and maintenance schedules are complied with
- To assist staff in setting up and serving guests as necessary
- Covering extra shifts if required, in the case of staff shortages, to ensure service standards are maintained
- To ensure that all revenue is correctly dealt with by the cashiers
- To roster staff in conjunction with hotel's business
- To deal with customer complaints
- To discipline staff as appropriate
- To carry out all necessary administrative duties, such as rosters and timesheets, etc
- To select staff for vacancies in conjunction with F & B Manager and HR
- To attend all meetings relevant to the restaurant or Food and Beverage
- Assist in the planning for future development of facilities and service improvements
- To be aware of maintenance of Restaurant and ensure that defects are reported immediately
- The monitoring and achievement of all restaurant KPI’s
- To be aware and comply with all Health and Safety Regulations
MAIN ACTIVITIES:
- To liaise with guests
- Maintain a high level of service to all customers at all times
- Meet, greet, seat and farewell customers at the restaurant
- Ensure Restaurant is ready for service (adequate supplies of glassware, drinks, bottles, fruit and garnishes, etc)
- Ensure beverages are served to a consistent quality standard
- Supervise the accurate taking, setting up and confirmation of bookings
- Ensure the safety of staff and patrons during service and after leaving
- Maintain hygienic food handling practices and cleanliness of all waiting, bar and function staff
- Balance the register at the end of the shift ensuring a high level of accuracy and honesty
- Handle complaints according to guidelines and so that it leaves customers satisfied and impressed
GENERAL
Hotel's Fire, Health and Safety Procedures.
To maintain international food safety functions.
Please send your Resume with photo
.gif)
